Work for FAC


First Atlantic Commerce (FAC) is an international, multi-currency payments and online risk management solutions provider, based in Bermuda, supporting online merchants and Acquiring banks throughout Central America and the Caribbean.

To attract the best, we offer a range of benefits that include an attractive company pension scheme, personal banking benefits, career training and mentoring, and generous vacation packages to ensure a healthy life, work balance.

If you would like to work in a highly charged, dynamic environment, that affords you meaningful career progression, please email your resume to

We look forward to hearing from you.

We are currently recruiting for:

Senior Operations Analyst

Job Summary

Responsible for day-to-day operational support in addition to providing pre and post-implementation support to First Atlantic Commerce worldwide clients for credit/debit card online, multicurrency payment processing solutions.

Key Job Accountabilities

  • First line of support for all operational system alerts and service interruptions, escalating to management as necessary
  • Responding to alerts and requests in a timely manner through to problem resolution
  • All notifications to banks, merchants and other parties on operational issues and system availability
  • Maintain the service interruption logs for each host and FAC systems
  • Manage and respond to requests for client technical and administrative support using the FAC service desk application
  • Monitor daily client transaction activity for abnormal or suspicious activity processing
  • Developing, maintaining and running SQL queries on transactional data and other reporting required by management
  • Maintain client information including setting up new merchant clients in the FAC systems/databases
  • Assist with FAC’s system fixes, upgrades, testing and change control management procedures
  • Coordinate all client implementation & integration activities with internal teams, Bank and processors including Verified by Visa and MasterCard SecureCode implementations
  • Act as liaison between the business development and technical teams
  • Perform all client web site & payment process testing and certification
  • Train clients in the use of FAC systems and card processing procedures
  • Update all client system user documents, procedures and compliance policies
  • Work as an integral member of the Operations team to provide requirements for client/user web based reports and services, including analysis, design and implementation testing
  • Provide status reports on client issues to management upon request
  • Provide out of hours support on a rotating 24×7 basis, as required

Key Job Requirements

  • Bachelor’s degree in Information Technology or related field plus 2 years relevant experience
  • Experience in providing first level client support for online credit card processing
  • 2 years of industry knowledge and experience working with e-commerce and card payments
  • 2 years’ experience in data analysis using database SQL
  • Competency in working with Windows, and Microsoft Office applications is essential
  • Aptitude and willingness to gain more knowledge of e-commerce acquiring and ability to apply new skills effectively on the job
  • Effective problem-solving, written and oral communication, organization and excellent customer service skills.
  • Ability to work amicably in a multi-functional team environment, manage multiple tasks and meet deadlines
  • Flexibility to work non-standard work hours as required to support FAC’s worldwide clients and operations