Why Customer Service Is So Important for Credit Card Payment Processing


The online credit card processing industry has grown exponentially over the past decade, which means merchants have more options to choose from. As a company that has been in the industry for more than 20 years, First Atlantic Commerce is a well-recognized online payment gateway you can depend on for all credit card payment processing services.

In addition to offering a secure and reliable payments platform and effective fraud management solutions, international merchants choose us because we provide excellent and responsive customer support. Customer service is an extremely important part of the payments industry for a number of reasons.

For one, when merchants contact their payment processing services provider, it is usually because time is of the essence. If there is a technical matter that is negating a merchant’s ability to accept payments, it’s incredibly important to resolve the matter as soon as possible. Long wait times or ineffective customer service is not an option when it could literally mean the difference between whether a merchant can do business or not.

Additionally, the online credit card payment processing industry has become more complicated over the years as more services are offered and security threats rise. One of the biggest customer service issues merchants complain about is a lack of expertise. The truth is that online credit card payment processing can be complicated and highly technical, which means a company in this space must invest in its customer service team and ensure team members have the knowledge and experience to understand a merchant’s questions and offer assistance that will address the merchant’s concerns. The goal is to simplify the experience to enhance transparency and effectiveness.

At First Atlantic Commerce, it’s our goal to provide our clients with the best possible customer service. This starts with accessibility. Clients can contact us by phone or email for all general inquiries and technical support, and our customer service team will work with them to reach a solution. There are no long wait times or delayed follow-ups. In addition to offering industry-best online credit card processing services and best-in-class security technology, customer service must be the utmost priority for any payments company to meet its clients’ needs. We are proud to offer high-quality, responsive customer service to all of our clients.